Shipping Policy

All CAELION products are made-to-order by our print provider. Because nothing is held in stock, every order enters production upon payment confirmation.

CAELION currently ships to United States addresses only. Shipping is calculated at checkout from the actual carrier rate for your cart size — there is no free-shipping threshold and no express tier at any order size.

Transit time once shipped is carrier-estimated and not guaranteed. Delays during peak periods (holiday season, severe weather) are common.

CAELION does not currently ship outside the United States. We plan to expand shipping destinations in the future — this policy will be updated when that changes.

If your order is lost in transit or arrives damaged, contact us within 30 days of the dispatch date at support@caelionshop.com with your order number and a description of the issue.

Damaged orders require photographic evidence before we can raise a claim with the carrier or our print provider. We will arrange a replacement or refund upon investigation.

CAELION is not liable for loss or damage once the parcel has been confirmed as delivered to the address supplied at checkout. Ensure your delivery address is accurate before placing your order.

If you enter an incorrect shipping address, contact us at support@caelionshop.com immediately. Address corrections can only be made before the order enters production. Once in production, the address is locked with the carrier. CAELION is not liable for non-delivery resulting from an address error supplied by the customer.