Privacy Policy

When you place an order or interact with CAELION, we collect the following categories of personal data:

• Identity datafirst name, last name
• Contact dataemail address, phone number, postal address
• Transaction dataorder details, payment confirmation reference
• Technical dataIP address, browser type, time zone, device identifiers
• Usage datapages visited, time on site, referral source

We do not collect or store full payment card numbers. All card processing is handled directly by Square, Inc. under their own privacy policy.

We use your personal data exclusively for the following purposes:

• 01.To process and fulfil your order, including dispatch and delivery tracking
• 02.To send order confirmation, shipping updates, and post-delivery communications
• 03.To submit your order to our print provider (Printify) for production and fulfilment
• 04.To comply with legal and regulatory obligations, including fraud prevention
• 05.To improve our website based on anonymised usage analytics

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

We engage the following sub-processors to operate our store. Each operates under their own privacy policy and appropriate data processing agreements:

We retain order data for seven years to comply with UK financial regulations. Account and contact data is held for as long as reasonably necessary to service your order and resolve disputes, then deleted. Anonymised analytics data may be retained indefinitely. You may request deletion of your personal data at any time, subject to our legal retention obligations.

Under applicable data protection law (including the UK GDPR and EU GDPR), you have the following rights:

• Accessrequest a copy of the personal data we hold about you
• Rectificationrequest correction of inaccurate or incomplete data
• Erasurerequest deletion of your personal data (subject to legal obligations)
• Portabilityreceive your data in a machine-readable format
• Objectionobject to processing based on legitimate interests
• Restrictionrequest that we limit how we process your data

To exercise any of these rights, contact us at legal@caelionshop.com.

We use essential session cookies required for checkout functionality and authentication. We do not currently deploy advertising or third-party tracking cookies. Analytics data is collected in anonymised aggregate form. By continuing to use the site, you consent to essential cookies. You may disable cookies in your browser settings; doing so will prevent checkout from functioning correctly.

We may update this Privacy Policy periodically. The effective date at the top of this page reflects the most recent revision. Continued use of the site following any update constitutes acceptance of the revised policy. Material changes affecting your rights will be communicated by email where we hold your contact details.