Return & Refund Policy
No general returns on made-to-order items — free replacement or refund for damaged or misprinted goods within 30 days.
Overview
Every CAELION piece is made to order — printed specifically for your order only after payment clears. Nothing is held in stock, and a piece printed for you can't be restocked or resold. Because of this, we do not accept general returns or exchanges (for sizing, change of mind, or how a color looks on screen versus in person).
The one exception: if your item arrives damaged or is misprinted, we'll make it right with a free replacement or a refund. See below.
Covered — Damaged or Misprinted Items
You're covered by a free replacement or a full refund (your choice) if, within 30 days of delivery, your order arrives with any of the following:
- ✓Physically damaged in transit
- ✓A print defect — smudged, misaligned, or otherwise flawed artwork
- ✓The wrong design, garment, size, or color from what you actually ordered
- ✓Any other manufacturing fault that wasn't visible until you received it
Not Covered
Because every piece is made specifically for your order, the following cannot be returned, exchanged, or refunded:
- ✕Change of mind after ordering
- ✕Ordered the wrong size — check the size chart on the product page before ordering
- ✕Color or print appears different on screen than expected
- ✕General dissatisfaction with fit or style, where the item matches what was ordered
We do not offer size exchanges — every piece is produced specifically for the order placed. If you need a different size, the only option is a new order.
How to Report a Damaged or Misprinted Item
To request a replacement or refund, follow these steps:
Email support@caelionshop.com with your order number, a description of the issue, and clear photos of the item (including the defect and, if relevant, the tag/label).
We review every claim within 3 business days and let you know whether it's approved, and whether we need any further photos or detail.
Approved claims get your choice of a free replacement (reprinted and reshipped at no cost) or a full refund to your original payment method. In most cases you won't need to send the original item back.
Refund & Replacement Timelines
Approved refunds are issued to the original payment method used at checkout; approved replacements re-enter production the same way your original order did.
Contact us at legal@caelionshop.com — we respond to policy inquiries within 5 business days.